Appointments

 

How to book an appointment

Our healthcare team comprises a wide range of professionals.

For day to day appointments you might be seen by either a nurse or a doctor depending on the nature of the problem. Our practice nurse team are specially trained to assess and treat a wide range of health conditions meaning that it will not always be necessary to see a doctor.

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment in the next 7 to 14 days:

  • Use your NHS account (through the NHS website or NHS App) to book an appointment with the GP
  • Use our appointment request form PATCHS
  • Phone us on 0208 969 2058, Monday to Friday from 8am to 6:30pm
  • Visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

However you choose to contact us, we may offer you a consultation:

  • By phone
  • Face to face at the surgery
  • Face to face or telephone appointment at our enhanced access hubs
  • On a video call
  • By text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

If you can’t attend your appointment, contact us as soon as possible to cancel. This is so we can offer your appointment to someone else in need.

To cancel your appointment:

  1. Use your NHS account (through the NHS website or NHS App)
  2. Using the GP online system - SystmOnline
  3. Phone us on 0208 969 2058, Monday to Friday from 8am to 6:30pm
  4. Reply CANCEL to your appointment reminder text message

If you need help when the Practice is closed

If you have an urgent health problem which cannot wait until the surgery is open please call 111.

Use NHS 111 if:

 
  • You need help now, but it’s not an emergency

There will be someone to provide you with advice and to direct you to a clinician if it is necessary.

Visit NHS 111 Online

If you need help with your appointment

Please tell us:

  • If there’s a specific doctor, nurse or other health professional you would prefer to respond
  • If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • If you need an interpreter
  • If you have any other access or communication needs

Home Visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.

Accessing Patient Services

Our Practice is pleased to offer patients enhanced access to GPs and other healthcare professionals, including:

  • 100 clinical appointments per 1000 patients per week
  • Patients telephoning our Practice will never be asked to call back (unless the patient chooses to call back e.g. if they want to see a GP or other healthcare professional who is currently on leave).
  • We offer an open reception and telephone service from 8am to 6:30pm from Monday to Friday
  • Patients can make an online booking up to 2 weeks ahead
  • Our receptionists are trained in care navigation and signposting and can provide advice about appropriate alternative services such as Enhanced Access Hubs 
  • We regularly review our systems to ensure there are enough appointments to meet patient needs every week. 

We aim to provide the best access we can for our patients. If you have any questions or suggestions, please ask a member of staff or ask to speak to the practice manager.

Chaperones

See our Chaperones Policy